Shipping & Delivery

Shipping & Delivery

We aim to get your order to you as quickly as possible. Orders typically ship within 72 hours. Once shipped, you’ll receive an email with tracking details so you can follow your package until it arrives.

Estimated delivery times:

  • Metro Areas: 2-8 business days after dispatch
  • Regional Areas: 3-8 business days after dispatch

We primarily use Australia Post for deliveries within Australia.

How Much Does Shipping Cost?

Flat Rate Shipping: $9.99 for all orders within Australia.

Can I Change My Shipping Address?

If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details by emailing us as soon as possible.

Please note that our fulfilment team processes orders quickly, so changes may be limited—but we’ll do our best to assist you.

Important:

  • Once an order has been dispatched, we are unable to modify it.
  • We cannot redirect or retrieve orders successfully delivered to an incorrect address. Please double-check your details at checkout to avoid issues.

What is Your Return Policy?

We want you to love your purchase! That’s why we offer free returns for 30 days from the date your order is delivered or received.

If you're not completely satisfied, you can return your item for a full refund within 30 days.

To be eligible for a return:

  • Initiate & Post Within 30 Days – Returns must be requested and placed in the post within 30 days of delivery.
  • Original Condition – Items must be returned in their original packaging and in ‘as new’ condition.
  • Undamaged & Fully Functional – We do not accept returns for items that are damaged, broken, or no longer working due to misuse.
  • Photo Required Before Return – You must provide a photo of the item before shipping to verify its condition.

Shipping costs are non-refundable once your order has been dispatched.

Please contact us here if you would like to arrange a return.

Can I can Cancel My Order?

You can cancel and receive a full refund if your order was placed less than 90 minutes ago. Please contact us as soon as possible to request cancellation.

If more than 90 minutes have passed, we may not be able to cancel or amend your order as it has likely already been processed at our fulfilment centre. However, please reach out to us here, and we’ll do our best to assist you.

NDIS Orders

check_box

Collapsible row

Do You Accept Orders via NDIS?

Yes! Assistive Power supports NDIS participants, and you can purchase our products through your NDIS plan.

  • Self-Managed & Plan-Managed NDIS Participants: You can place an order directly on our website and claim it through your plan.
  • NDIS-Funded Orders: If you require an invoice for NDIS funding, please place and order through our NDIS Order Form.

How Long Does It Take to Process an NDIS Order?

We aim to make the NDIS ordering process as smooth as possible.

  • Invoice Processing: We will send the invoice within 2 business days of your request.
  • Order Shipment: Once the invoice is processed and payment is received, your order will follow our standard shipping times.

Can I Return an NDIS-Funded Order If It Doesn’t Meet My Needs?

Yes! Our 30-day money-back guarantee applies to all orders, including those purchased through NDIS funding.

  • You have 30 days from delivery to return your item.
  • The product must be in its original packaging and undamaged.
  • Shipping costs are non-refundable.