Delivery & Returns
At Assistive Power, we strive to provide a smooth and hassle-free shopping experience. Below, you'll find all the details on our shipping, delivery, and return policies.
Shipping & Delivery
Processing & Dispatch Times
Orders are typically processed and dispatched within 72 hours of purchase. Once shipped, you will receive an email with tracking details so you can monitor your order’s journey.
Estimated Delivery Times
We primarily use Australia Post for most deliveries within Australia. Shipping times vary based on location:
- Metro Areas: 2-8 business days after dispatch
- Regional Areas: 3-8 business days after dispatch
Shipping Cost: Flat rate of $9.99 per order within Australia. Free shipping may be available during promotions—check our latest offers!
Returns & Refunds
We stand by the quality of our products and offer a 30-day money-back guarantee—no questions asked! If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
To qualify for a return, please ensure:
- The item is initiated for return and placed in the post within 30 days of delivery.
- The item is returned in its original packaging and in ‘as new’ condition.
- The item is not damaged or broken due to misuse.
- You provide a photo of the item before shipping to verify its condition.